Your work culture is something worth protecting. So, what should you do when a common workplace issue threatens it? Many American workers will admit to gossiping in the past, but that doesn’t minimize its detrimental effect on office morale. While a seemingly ordinary and widespread occurrence, gossip should be treated as the serious risk it is, and addressed before wreaks havoc on your work culture.
How Gossip Affects Workplaces
If you’re worried about your office having a gossip problem, you’re not alone — studies have shown gossip to be a widespread problem in American workplaces. According to research by LiveCareer, 58% of employees surveyed said they witness workplace gossip on a weekly basis, and nearly 1 in 3 say they hear it daily. Furthermore, 47% of employees say gossip creates tension and distrust in the office; that same number reported they don’t trust their co-workers with sensitive personal information.
Diving deeper, 55% of employees report workplace conversations are about other employees’ work tasks and promotions, with 48% reporting such talk typically occurs in shared spaces like break rooms. According to the survey, 53% of mid-level employees admit to spreading gossip while only 6% of senior leadership admit the same. 43% of employees say they’ve been the subject of workplace gossip, and perhaps most troubling of all, 20% of employees admit to spreading gossip that turned out to be false.
The numbers are staggering, but the effects are even more alarming. Workplace gossip destroys work culture, the U.S. Chamber of Commerce reports, creating rifts between employees by sowing distrust. This in turn brings down office morale, turning a once-healthy, thriving workforce into a disengaged group.
And contrary to what some may think, the damage won’t be contained within your four walls either. Employees share workplace stories with friends and family all the time. Who’s to say outsiders who hear gossip about your workplace won’t share it with others? For example, if your workers are regulars at a local coffee shop and share gossip with a barista, nothing stops that barista from spreading that story to their co-workers, friends, or family members. As that gossip spreads, it can create a negative perception of your organization, severely damaging your employer brand.
How to Shut Down Gossip
Don’t let gossip destroy your work culture — stop it before it can even start. Some ways you and your management team can prevent workplace gossip include:
- Lead by example. Don’t gossip — ever. No matter how enticing it may be to hear something juicy or to share it yourself, show you’re committed to shutting down gossip by not gossiping at all. And when others try to engage you in gossip, don’t take the bait. Even better, redirect them with responses like:
- “What did (gossip target employee) say when you asked them about this?”
- “That seems like a good question for (gossip target employee). I don’t think I know enough to have an opinion.”
- “Sounds like (gossip target employee) might be going through a tough time. I wonder how we can support them.
- Or, more pointedly, “If I didn’t know better, I’d think we were gossiping…” and change the subject.
- Open communication with your employees. Lack of communication can fuel gossip as employees may turn to informal channels; this can lead to incomplete or inaccurate information being shared. Keep workers in the know with regular, formal communications like emails and newsletters so they aren’t tempted to turn to unreliable sources.
- Promote a positive environment. Ensure your employees feel valued and respected by celebrating individual and team accomplishments. Giving them a sense of belonging will make them less likely to spread gossip and dysfunction.
- Train and correct your workforce. Teach your employees how to resolve conflicts and avoid workplace gossip. Establish a code of conduct for in-office communication and gossip, including detailing the consequence of spreading gossip. Remind your employees that such policies are not meant to discourage discussions regarding wages, hours, or working conditions.
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